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Comcast Opens Hudson Call Center to Answer Customers Calling

October 20th, 2014
Dignitaries cut the ribbon at Comcast's new call center in Hudson.

Dignitaries cut the ribbon at Comcast’s new call center in Hudson.

 

A great big red ribbon was cut Friday morning in Hudson for the ceremonial opening of Comcast Cable’s brand new, state-of-the-art call center. Already, 122 people are employed here; another 65 are in training. Eventually, 600 people will be hired, providing support to 1.6 million customers in New Hampshire, Maine and eastern Massachusetts, including Cape Cod and the Islands.

With the new positions, Comcast will have more than 1,700 employees across the state, and more than 5,000 across its reach from Greater Boston.  The call center joins 12 offices in the Granite State and last year, its total employee investment, including payroll, payroll taxes, benefits, healthcare, training and tuition reimbursement, totaled more than $150 million. Comcast also contributed nearly $2 million in community investment across the Granite State.

“The opening of Comcast’s new facility is exciting for the Hudson community and the State of New Hampshire, creating hundreds of good jobs and representing why New Hampshire is as well positioned as any state to lead the country in innovative economic growth,” said Gov. Maggie Hassan.

Since Comcast announced its plans last May to develop the call center, the transformation of the 127,000-square-foot building has been dramatic. Light, bright and open, the center features the latest tools and technologies at the fingertips of its employees.

Company officials say locating the center in New Hampshire puts in the middle of an outstanding pool of talent.

“In addition to being a center for superior customer care, all employees in Hudson will be afforded continuous professional growth opportunities and we’ll add hundreds of new team members in the near future,” said Matthew Cohen, vice president of Customer Care Comcast’s Greater Boston Region. “This is an ideal location with a strong and talented labor market and we’re grateful to once again be growing in the Granite State.”

Congratulations Comcast!

Lorna Colquhoun
Communications Director
NH Division of Economic Development

 

Seeing the Light and Shining It in Hillsboro

October 10th, 2014

When it’s employee appreciation day and the company, one of the few remaining automotive light source manufacturers in the US, has a new partnership with Ford (as in the automaker), how do you celebrate?

At OSRAM SYLVANIA in Hillsboro, you donate a 2015 Ford F-150 with LED headlamps made at the plant to the local fire department.

Because the fire department depends on volunteer firefighters, many of whom work at the plant.

According to OSRAM, the Hillsboro Fire Department provides fire protection and emergency medical services to a community that covers about 42 square miles, with a population of about 6,000. Last year, it responded to around 1,000 calls.

The new F-150 is equipped with a full LED forward lighting system, a technology made possible by OSRAM, Tier 1 supplier Flex-N-Gate and DBM Reflex. No other light-duty pickup truck on the road today has LED headlamps.

Cheryl Blackwood and Hillsboro firefighters

Cheryl Blackwood and Hillsboro firefighters

“Hillsboro counts on the dedicated men and women of our fire department to protect us from harm’s way,” said Cheryl Blackwood, Hillsboro plant manager, “and now they can count on our innovative lighting system to help keep them safe on the roads. We hope Hillsboro residents will be proud to see their local heroes driving around town in the all-new F-150 with the beautiful LED headlight system designed and assembled right here.”

Officials say the new partnership with Ford has enabled OSRAM to make significant investments in the New Hampshire plant and to hire and train new employees.

Great story, OSRAM … thanks for sharing.

Lorna Colquhoun
Communications Director
Division of Economic Development

What a Week for New Hampshire Manufacturing!

October 1st, 2014

We’re halfway through New Hampshire Manufacturing Week today and wow … it’s been fantastic. The measure is this: Over 42 manufacturers across the state, joined by our community colleges, opened their doors this week to over 1,000 visitors. Most of these visitors were high school students, who got to see advanced manufacturing up close and hear about the opportunities waiting for them when they graduate.

This is the second year of the initiative and this year is another success, with participation from companies in the North Country, right out to the Seacoast. Thanks to all you manufacturers who took time out to introduce yourselves to the next generation of innovators.

 

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New Hampshire Division of Economic Development Director Carmen Lorentz at Hitchiner Manufacturing, Milford

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Littleton Students Visit New England Wire Technologies, Lisbon

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Manchester Central student flexes his strength at Velcro USA/Velcro Americas, Manchester

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Students visiting at Velcro USA/Velcro Americas

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Vishay mfg week 4

Nute High School Students at Vishay, Dover

Vishay mfg week 3

Lorna Colquhoun

Communications Director

NH Division of Economic Development

 

Annual Manufacturing/High Tech Summit Theme: Manufacturing Matters

September 12th, 2014
MarkGodfreyPaper

Mark Godfrey ~ Chairman ~ NH Manufacturing Extension Partnership

For over 10 years, there has been a day every October that brings together hundreds of manufacturers from around the state for a day of discussions and education about trends, best practices and the climate of New Hampshire’s top industry.

The 12th annual Governor’s Advanced Manufacturing and High Technology Summit will be held from 8 am – 2 pm, Oct. 2, at the Radisson Hotel in Manchester. Registration is open and as this is typically a sell-out event, take a moment to sign up today. The conference is presented by the Business and Industry Association; the New Hampshire Manufacturing Extension Partnership, the New Hampshire High Technology Council and the New Hampshire Division of Economic Development.

Dr. Charles Wessner, who teaches global innovation policy at Georgetown University, delivers the keynote address – US Strengths and Challenges in Innovation – and will also discuss state regional innovation initiatives, focusing on state leading those initiatives.

Widely recognized his expertise on innovation policy, such as public-private partnerships, entrepreneurship, early-stage financing for new firms, 21st century manufacturing, cyber security, and the special needs and benefits of high-technology industry, Wessner’s address will be timely for the New Hampshire audience.

Pinkerton Academy students visited Wirebelt in Londonderry during last year's Manufacturing Week.

Pinkerton Academy students visited Wirebelt in Londonderry during last year’s Manufacturing Week.

Workshops this year include topics on implementing Lean initiatives; how advanced manufacturing industries are collaborating with community colleges and universities; building a workforce for the future and growth strategies.

The manufacturing summit falls during New Hampshire Manufacturing Week. Now in its second year, the event is an opportunity for manufacturers to host visits from high school students and their parents so they can see where things come from and how stuff is made and the career opportunities waiting for them to graduate … right here in the Granite State. Scores of manufacturers and hundreds of students are already signed up.

More information is available on the registration page. Take a minute and register and we’ll see you Oct. 2.

Lorna Colquhoun
Communications Director
Division of Economic Development

Lights! Camera! Action! Curtain Rises on Video Contest

August 28th, 2014

The back-to-school bells are ringing across New Hampshire this week and students are getting back to the business of learning.

PrintCoinciding with the start of another academic year, Gov. Hassan and Commissioner Rose have launched the What’s So Cool About Manufacturing? video contest. Aimed at 8th graders, the contest will pair students with a local manufacturer with a goal of introducing them to the prospects in advanced manufacturing that await them when they graduate in just a few years.

Through their lens, they will have fun exploring the manufacturing process, the cool things things made right here in the Granite State and a possible career opportunities.

“By creating partnerships between job-creating manufacturing companies and local schools, the What’s So Cool About Manufacturing? video contest will help our students understand that they can stay in New Hampshire and find jobs here that are interesting and exciting,” Gov. Hassan said. “This contest will also help build relationships that can lead to a stronger workforce pipeline to fill the jobs that growing businesses are creating here in New Hampshire, helping this critical industry continue to thrive.”

Nashua High School helped us in producing a pilot video. Students partnered with Johnson Precision in Hudson and together, they came up with a terrific video that even has a twist at the end. (Click here to view it.)

“This video contest is a great introduction for students to meet their local manufacturers – manufacturers they may pass on their way to school every day,” Commissioner Rose said. “The contest brings both of them together so that these companies can showcase exciting opportunities to the students, some of whom may well become employees in a few years. Advanced manufacturing and our middle school students are the future in New Hampshire and this is a way for them to connect.”

Students and their advisers can begin working with a local manufacturer on the video at the start of the 2014-2015 school year and must submit their projects by Dec. 1. A winner will be selected in early 2015 and we are working on some really great prizes for the winning videos.

Teachers interested in taking part can get more information here on partnering with a local manufacturer, as well as video contest rules. You may also contact me at 271-2341 or via email.

Lights! Camera! Action! We can’t wait to see your video.

 

Lorna Colquhoun

Communications Director

Division of Economic Development

Hooksett Welcome Centers: Northbound Soon to Offer Some Services

August 21st, 2014

 

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Carmen Lorentz of the NH Division of Economic Development and Alex Ray of the Common Man

The redevelopment of the Hooksett Welcome Centers, north and southbound on Interstate 93, has been watched by daily commuters since construction began.

Now, the liquor store and convenience store on the northbound side are getting ready to open in the next few weeks; southbound will follow in a few months.

On our monthly radio show, New Hampshire Business Matters, on WTPL 107.7 FM, Carmen Lorentz, director of the Division of Economic Development, talked with Alex Ray of the Common Man, about the project and how it is going to do more than welcome visitors to our great state.

Listen in on the link below.

Lorna Colquhoun

Communications Director

NH Division of Economic Development

Madbury Commons Transforming Downtown Durham, Technology

August 11th, 2014

Carol Miller is the director of broadband technology here at the New Hampshire Division of Economic Development. She reports on the groundbreaking ceremony on Aug. 6, signifying the start of one of the state’s largest developments getting underway. Ed.

 

Education and investment are alive and well in Durham, as the development of Madbury Commons gets underway in the downtown.

Jeff Rubin, Golden Goose Capital, developing Madbury Commons.

This is a large multi-use project by Durham-based Golden Goose Capital. It will feature 126 apartments housing 525 students and 45,000 square feet of commercial space. The anchor tenant in this $30 million development will be the University of New Hampshire’s InterOperability Lab. UNH officials signed a 20-year lease earlier this year.

The development is one of the largest in motion in New Hampshire and hits the right themes in terms of the state’s economy. As the home to hundreds of college students and the IOL, Madbury Commons is going to be a boon on many fronts. From this, we can expect to see about 1,500 visitors annually, from all over the world.

The IOL is a technology company wholly-owned by UNH, which is dedicated to the testing of wireless products for companies such as Samsung, Google and Apple. The UNH-IOL is dedicated to fostering cooperation within the data communications industry, while providing hands-on experience to future engineers.

This development will require large capacity gigabit broadband to serve the needs of students, the IOL and other commercial tenants

Madbury Commons is the remarkable result of vision, investment and education and I look forward to the ribbon cutting ceremony in about a year’s time, which will signify the opening of this development.

 

Carol Miller

Director, Broadband Technology

NH Division of Economic Development

 

Commissioner Rose: Exporting a Vital Part of NH Economy

August 6th, 2014

The recent article exploring New Hampshire’s exports, while interesting, drew conclusions that diminishes our role in a record-setting year for US exports.

In 2013, the United States set an all-time record – $2.3 trillion – for the value of goods exported around the world. New Hampshire was a part of that success, with strategic growth in some of our higher paying sectors, such as electronics, optics and military/defense components.

The US Department of Commerce uses a complex methodology to measure exports and their growth – methodology that has been in place for decades and which determines the value of each state’s activity in the global marketplace. The data provided is the accepted measure of exports by state and federal agencies, as well as the United Nations and the International Monetary Fund.

By using the Origin of Movement (OM) series, the Department of Commerce determines the breakdown of over $2 trillion in exports. The OM can be the location of where the item was produced or the location of a distributor, warehouse or cargo processing facility. New Hampshire export statistics credit the movement of oil into the state, just as another state receives credit for millions of dollars’ worth of components produced in New Hampshire.

The results can, indeed, be curious; such as how much oil the Granite State is credited with exporting or how much gold leaves Massachusetts or how many diamonds from New York. It is important to recognize that New Hampshire is by no means the only state that exports goods not usually associated with its leading industries.

OM is not a perfect system, largely because it was never designed to measure production. But it is the accepted way to calculate the worth of the nation’s exports. Under the definitions and regulations in place, oil is a New Hampshire export.

It is also important to note that there is more to exporting than the merchandise goods the OM series covers. Services, like consulting and financial services, as well as tourism and education, two important sectors in our economy, are considered exports, but they are not calculated in data compiled by the federal agency.

Exporting is a vital part of the state’s economy and every year, more of our companies are tapping into markets around the world with great success. Our record makes our state attractive to foreign investors, companies looking to expand in the US and international students seeking a quality education.

To simply extract the value of oil that flows through New Hampshire and proclaim the total to be credible data is overly simplistic and gives no credit to thousands of companies in New Hampshire contributing to the nation’s exporting success.

 

Jeffrey Rose

Commissioner

NH  Department of Resources and Economic Development

Hooksett Welcome Centers: We’re Almost There!

August 4th, 2014

 

If you’re a frequent driver along Interstate 93, you’ve watched the Hooksett Welcome Center redevelopment take shape on both sides of the highway.

It has been a pretty amazing project that is coming together out of a unique public-private partnership (between the State of New Hampshire and Granite State Hospitality).

Coming together quickly, we might add. In a little more than a month, the New Hampshire Liquor and Wine Outlet Stores will open on both sides of the highway, along with the convenience store and the restrooms on the northbound side. Those amenities will open southbound in December and a grand opening for both centers will happen next spring.

If you are a just-the-facts kind of person, here are some interesting stats:

– About 200 workers are onsite daily at the two centers;

– Over 95 percent of the workers, contractors, subcontractors and materials are from New Hampshire;

– Monthly construction expenditures average about $3 million;

– Over 3 million visitors will stop at the centers annually.

We took a tour recently of the northbound center, which, you will see in the video, is coming along nicely. What a great way to greet visitors on their journeys to the Granite State.

Lorna Colquhoun

Communications Director

NH Division of Economic Development

Government Contracting: Uncle Sam Needs Your Business

July 30th, 2014

NHPTAPThe government is an untapped market in need of what New Hampshire businesses produce and there is assistance available for those companies who would like to do business with Uncle Sam.

The New Hampshire Procurement Technical Assistance Program (PTAP) offers free training and events to help businesses of all sizes tap into this viable market. (Click on the free training link for upcoming events).

“The US government spent over $100 billion on contracts with small businesses last year,” said David Pease, program manager of NH-PTAP.

The introductory and training seminars PTAP conducts are held in every region of the state, many aimed at the specific types of businesses in those regions that can fill the various needs of the government.

For example, in the Seacoast area, there are contracts for painting, environmental services and more. Around Keene and Claremont, there are companies that could fill the government’s needs for parks maintenance with landscaping, fuel delivery and other project opportunities. In the Manchester area, there is a constant need for companies to handle security contracts, hospitality services and more. The Lakes Region needs caterers and the North Country needs food products for the federal prison in Berlin. In all these areas, the government could do with contracts for commercial real estate.

With all these opportunities available what is holding New Hampshire businesses back from reaching for the government contacts available? For many, it is the intimidating rules and regulations that come with these contracts.

“The reason PTAP exists is because the government is a very large market and it is so different from regular business,  that it takes knowledge to be competitive,” Pease said.

This is where NH-PTAP becomes a valuable resource.

NH-PTAP assisted a company in Dover that makes strap-based products in securing a government contract to make seatbelts for shopping carts. In Epping, a fire arms training school won a federal contract to teach various classes. Up north in Dalton, Team O’Neil won a contract to instruct US Special Forces in high level driving skills.

What need can your product fill for the government? Contact NH-PTAP at 603-271-7581 or online. If you have any questions, contact Amanda Duquette or call 603-271-7581.

 

Alicia Gagne

Intern

NH Division of Economic Development

 

 


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